GENERATION Z AND THE TRANSFORMATION OF ONLINE PURCHASING: THE ROLE OF E-COMMERCE IN CONSUMER PREFERENCES

Authors

  • Stefani I. Angmalisang Universitas Negeri Manado
  • Stanss L. H. V. Joyce Lapian Universitas Sam Ratulangi
  • Silvya L. Mandey Universitas Sam Ratulangi
  • Altje Lenny Tumbel Universitas Sam Ratulangi
  • Willem J. F. Alfa Tumbuan Universitas Sam Ratulangi

Abstract

This research examines Generation Z consumers' preferences regarding online purchasing and the influence of e-commerce on their shopping patterns. Through analysis of online shopping behavior and consumer responses, this study provides insight into how brands can optimize the online shopping experience for Generation Z.

References

Adawiyah, R., & Amirullah, F. (2023). The Influence of Digital Transformation and Online Business on the Behavioral Patterns of the East Ciputat Community. Journal of Business and Investment Research, 9(1), 24–38. https://doi.org/https://doi.org/10.35313/jrbi.v9i1.3537

Andriyanty, R., & Wahab, D. (2019). Generation Z Consumer Preferences for Consuming Domestic Products. ETHOS (Journal of Research and Community Service), 7(2), 280–296. https://doi.org/10.29313/ethos.v7i2.4694

Desanuari, G.F., & Ludtriani, R. (2022). The influence of self-service technology on business development and consumer satisfaction during the Covid-19 pandemic on restaurant business models. Multidisciplinary Scientific Journal, 1(4), 268–273. https://doi.org/https://doi.org/10.55904/nautical.v1i4.198

Djafarova, E., & Bowes, T. (2021). 'Instagram made Me buy it': Generation Z impulse purchases in the fashion industry. Journal of Retailing and Consumer Services, 59(xxxx), 102345. https://doi.org/10.1016/j.jretconser.2020.102345

Haryaji Catur Putera Hasman, Wan Rizca Amelia, Alfifto, & Siti Alhamra Salqaura. (2023). Factors Influencing Gen Z'S E-Loyalty in Shopping on E-Commerce. International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), 3(4), 1183–1188. https://doi.org/10.54443/ijebas.v3i4.1002

Isnawati, SI, & Purwanto, A. (2022). Generation Z Buying Behavior Analysis Of Retail Business Opportunities. Scientific Journal of Business, Management and Accounting, 2(2), 11–21. https://doi.org/http://dx.doi.org/10.35

Kahawandala, N., Peter, S., & Niwunhella, H. (2020). Profiling purchasing behavior of Generation Z. Proceedings - International Research Conference on Smart Computing and Systems Engineering, SCSE 2020, September, 155–160. https://doi.org/10.1109/SCSE49731.2020.9313038

Karina, M., Bila, NS, Tara, JD, Rahmawati, AF, & Murti, NW (2021). GenZ Insights: Perspectives on Education. UNISIRI Press. https://www.google.co.id/books/edition/Gen_Z_Insights_Perspective_on_Education/2embEAAAQBAJ?hl=en&gbpv=1&dq=generation+z+is&pg=PA73&printsec=frontcover&pli=1

Kotler, P., Armstrong, G., & Balasubramanian, S. (2023). Principles of Marketing - Principles of Marketing (19th ed.). Pearson Education Limited.

Kotler, P., Kevin, K., & Chernev, A. (2021). Marketing Management. In Pearson (Vol. 53, Issue 9).

Magdalena, A., & Jaolis, F. (2018). Analysis Between E-Service Quality, E-Satisfaction, and E-Loyalty in the Blibli E-Commerce Context. Marketing Management Program, Petra Christian University, 5(2), 1–11.

Mahmudan, A. (2022). Survey: Indonesia's Generation Z is Most Infatuated with Using the Internet. https://dataindonesia.id/digital/detail/survei-generation-z-indonesia-paling-gandrung-using-internet

Malini, H. (2021). Generation Z Consumption Style and Consumer Behavior in Coffee Shops. SATIESP National Seminar Proceedings, 2020, 978–602. https://feb.untan.ac.id/wp-content/uploads/2022/03/5.pdf

Nadja, RA, Halimah, AS, & Hikmawaty. (2023). consumer preferences for food. NEM.

Nugraha, SAA, & Arijanto, S. (2022). The Influence of E-commerce Use and Consumer Behavior on Generation Z Consumption Patterns. FTI Dissemination Proceedings, 1–12. https://eproceeding.itenas.ac.id/index.php/fti/article/view/1704%0A https://eproceeding.itenas.ac.id/index.php/fti/article/download/1704/1453

Priporas, C.V., Stylos, N., & Fotiadis, A.K. (2017). Generation Z consumers' expectations of interactions in smart retailing: A future agenda. Computers in Human Behavior, 77(February), 374–381. https://doi.org/10.1016/j.chb.2017.01.058

Putra, KIK, Carolina, L., Devi, S., & Sanny, L. (2021). Decision Making Analysis of E-Commerce on Generation Z Using Analytical Hierarchy Process (AHP) Method. Bus. Excellence, 4(2), 111–120.

Simamora, V., & Islami, P. (2023). Millennial and Generation Z Online Purchasing Decisions on Indonesian Marketplace. Journal of Research of Social, Science, Economics, and Management, 2(08), 1706–1721. https://doi.org/10.59141/jrssem.v2i08.380

Sudirjo, F., Natalia Anastasye Lotte, L., Nyoman Tri Sutaguna, I., Risdwiyanto, A., & Yusuf, M. (2023). the Influence of Generation Z Consumer Behavior on Purchase Motivation in E-Commerce Shoppe. Business And Accounting, 2(2), 110–126.

Utamanyu, RA, & Darmastuti, R. (2022). Online Shopping Culture of Generation Z and Millennial Generation in Central Java (Case Study of Beauty Products at Online Shop Beauty by ASAME). Scriptura, 12(1), 58–71. https://doi.org/10.9744/scriptura.12.1.58-71

Vanessa, N., & Japutra, A. (2017). Contextual marketing based on customer buying patterns in grocery e-commerce : The case of bigbasket.com (India). ASEAN Marketing Journal, IX(1), 56–67. https://doi.org/10.21002/amj.v9i1.9286

Widi, S. (2022). There are 68.66 million Generation Z in Indonesia, this is the distribution. https://dataindonesia.id/varia/detail/ada-6866-juta- Generasi-z-di-indonesia-ini-sebarannya

Downloads

Published

2024-06-14

Issue

Section

Articles